New HP 8600 are invisible count

I bought a HP 8600 this week.  I run windows 7.  I connect wireless to my laptop.  I was not able to get my printer to connect to the laptop.  I tried to create a port, I tried to reinstall the driver, manual installation of the driver, by downloading the driver CD vs.  Nothing.

IP on the computer and printer is the same.

I disabled Kaspersky.

My IPhone will not see the printer.

I checked "devices connected to my computer," he's not here...

The wireless test passes when I print from the control panel of the printer.

I printed very well using a USB connection, but this isn't really the point...

I am stuck in a loop on the installation of the software.

I've been Googling solutions for 3 days.  I feel extremely inept.  It should "should" be plug-and-play!

Help, please!

Hi RyanK2014,

I understand that you have a 8600 Officejet which can only be seen by your computer or iPad. I'm sorry to hear that, but I'll do my best to help you!

Because you mentioned that the computer nor iPad can see the printer on the network, I would be lead to believe that there is a firewall on the network/router or maybe the ports that must be opened. I would recommend that you contact the manufacturer of your router and make sure that the following is carried out:

To make all updates of firmware, multicast and Hello are enabled and if the printer is dual band to ensure it is 2.4 GHz broadcasting, because it is the only frequency the printer works with.

You will also need to make sure that the following ports are available:

UDP: 427, 138, 137, 161

TCP: 9100, 9220, 9500, 137, 139, 427

Once this is done, you should be able to get the printer to communicate with other devices.

Hope this helps, have a nice day!

Tags: HP Printers

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