New iMac Deathintosh in the first 30 minutes

I received my new iMac of retina personalized with player Fusion 3 TB and 16 GB of RAM.  Any other standard.  I took it out of the box, it turned on.  It seemed to work.  Then I updated to El captain as the App Store has suggested.  He never came again.  Black screen.  Press and hold the power button, chimes, but no picture.  Tried to zap the PRAM, tried so he could start using the option; using of T and connect it to your laptop.  Nothing.

So I made the appointment, taken with geniuses at the local Apple Store and they couldn't make it work either.  So they graciously refund the purchase and had me re - ordering the same machine online.  I asked if they could rush as it was Apple's fault, and I had been waiting for weeks for the iMac and when it did not arrive it was a lemon.  The employee could do nothing else than the banality of spout canned on what Apple is a great company and a failure of the machine to millions means they do pretty well.  It is a nonsense.

Does anyone know of a program of compensation for consumers within Apple make mistakes of Apple to the customer?

This is a very frustrating and useless if the company had the best quality control.

There is not something that anyone here can do, we are just users of Apple products like you.

However, you can send feedback using Apple > http://www.apple.com/feedback/imac.html

and FWIW discover > http://www.apple.com/legal/warranty/

Tags: Mac

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