New Member has exactly * a * problem for a long time with system! ***

first of all, I want to say hello to everyone... I just registered today... actually I just discovered today these forums exist even ;^>

Features: 6 months ago I bought a HP Pavilion a6600f... I love it and have bought things for her from the beginning... find it me easy to use and * beep * hard to turn off ;^> I always check to make sure that I have the latest drivers for everything, cleaning the registry, etc..

I had exactly * one * problem for the last few months and it's bugging me enough now to do something.

System details: the bureau a6600f Pavilion has a Pentium dual core E2200 clocked at 2.2 GHz... I put 4 GB of memory in it, and it runs Vista Home Premium w/Service Pack 1 (64-bit).  the rest is probably not important to this question.

QUESTION: when I opened the health security & in the hp Advisor, I always have yellow exclamation in a triangle "PC Update," and also a exclamation point red in a square under "PC Health".  both are caused by the same problem... the fact that I continue to say there is a new version of the "HP health check' and I need to download/install.

problem is that I can't do.  Here is what I get.

at first, everything seems fine.  He considers it, download it (it's about 13 MB), and I get the message 'the active support HP library configure your new installation of the software.  * That's * where the problems begin.  I get:

«HP Active Support Library error: Error 1316.» "A network error occurred while trying to read him comes from the file C:\windows\installer\HP Library.msi of active support" (note: I checked and I don't even have this file present in C:\windows\installer... that's the problem?)

then I get "roll back the installation.

and finally, "error:-1603 Fatal error during installation."  Consult the help of Windows Installer (msi.chm) or MSDN for more information"

so I can't update the HP health check and I still have these two errors (the yellow triangle and red square) present in HP CAW - PC Health & Security.

I searched these forums and found a few issues related to the CAW of HP, and I understand that some people even turn off... but it never gave me a problem outside of it, and I want to keep around if I can.

I'm sorry if this post is on the long side, but I wanted to provide as much information as I could.

so, my name is Michael King and I hope to be a regular contributor here, and I don' t mind if someone wants to email me, although I understand problems of this kind are better publicly displayed where they benefit from the community as a whole.

Thank you

-MK

Message edited by Michael_King on 05/16/2009 20:06

first of all, I would like to thank the three of you who tried to help me with this problem.  This means that you, dmhoo29, anon, MrFixIt.  and as a gesture of goodwill, I would like to give Kudos to you, being a new Member and all three.

you all had great suggestions, and based on these suggestions, I tried a few variations based on these suggestions.  Unfortunately, nothing has worked... She is always back to the same error messages, no matter what I did.

In fact... HP * own * suggestion... which is essentially reproduced in this thread... does not work either.

I had already spent hours on this ridiculous thing, and tonight I spent 3 hours on the subject.  I finally solved it, and the solution may benefit others who I see can easily run through a similar problem with other improvements... BECAUSE THE PROBLEM IS A RIDICULOUS OVERSIGHT ON THE PART OF HP that we can correct easily manually.

THE SOLUTION

What annoyed me early on, was the fact that I kept getting the message about the "HP Active Support Library.msi" file, which was looking for the installer in C:\Windows\Installer.  It seemed to me that the real problem was that he was looking for a file that simply wasn't there.

Well, during my hours 3 screwing around with tonight, guess what I found?

There's a right called "swsetup" subdirectory under the root of the C:\ drive.  and inside C:\swsetup, I found the following two subdirectories:

C:\swsetup\sp36082 - and -.

C:\swsetup\sp41377

I knew of the many, many times I tried update HP Health Check that he was downloading sp41377. (don't remember the extension) via FTP from HP.  so I checked what was in C:\swsetup\sp41377 and guess what I found?  Well, a few things, but the only thing that concerns us is (drum roll please) THE FILE "HP ACTIVE SUPPORT LIBRARY. MSI!

simply, I opened another window, surfed to C:\Windows\Installer and drag-and - drop "HP Active Support Library.msi" here (I pressed the 'Ctrl' key in order to make a copy of it rather than a civil rights movement).

so now I had this annoying file in the right directory.  so, since my C:\swsetup\sp41377 window was still open, and since there is a file 'setup.exe' in there, I ran it.

and the Holy Mother of God, it has actually worked.

which means that what had happened was, when I tried to update the health check, that would create a subdirectory in C:\swsetup... in this case the C:\swsetup\sp41377 subdirectory... all he needed for the update here... and then ran "setup.exe" dump...

. . except that the HP person who wrote 'setup.exe' forgot to include an itty-bitty statement in the code...

to copy 'HP Active Support Library.msi' in the C:\Windows\Installer directory first.

then pay attention to that sort of thing, my friends... If you try to update this HP wrote and that you get a 'cannot find file such and such in such and such directory' type of error msg, see if you can locate on your hard drive... maybe in C:\swsetup, perhaps elsewhere, I know... and if you find, just manually copy it in the required directory and run Setup again.  This might be the only time where HP committed this Sin right; ^ >... or even once, it cannot!

Bravo and thank you again to all who have contributed.

-Michael King

Message edited by Michael_King on 05/17/2009 23:37

Tags: HP Desktops

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