new pc, installing lightroom requires a number of additional series.
I had to buy a new pc. My software initially downloaded lightroom 5.7, an upgrade from the previous version, has been saved on a portable hard drive. I moved the file to the new pc and tried an install.
Everything is fine but when I run lightroom it asks my serial number. I have the correct serial number but when entering my serial number for Lightroom, I get a message saying: "this is a serial number update. The serial number of your previous version of Lightroom is required. »
I don't have the serial number of the previous version, I can't find it in my folder of my Adobe account purchases. I don't have an email or something from Adobe for the previous version.
How can I get this second serial number Lightroom is requested?
Herman
upgrades to Adobe (lr4 like lr 5) not to overwrite the previous version (like your lr 4). updates (like lr to lr 5.7 5.0) replaced the previous versions (like lr 5.0).
in any case, I think that the info you received is correct: you need a serial number valid lr4 to establish ownership of lr 4.
Tags: Adobe
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