New SC220, impossible to assign unassigned drives

We add a new box of SC220 (600GB 10K disks) to an existing the SC8000 system. The new disks appear in the Unassigned folder. However, when you try to assign "unrecognized disks have been selected" and classification is indicated and 'unknown '.

If due to the old version of SCO is not recognize new disks firmware? (6.2.1.107)

This system has not been updated since 2012. Is it possible to update online by Phone Home? Or do we need a help of Copilot?

Yes, it is because the system does not have the most recent disks.  You will need to for a SCO update for them to be recognized. You must call in Copilot and ask them to do a health check and out the most recent firmware. The new code is not available without their help.

Tags: Dell Products

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