New SonicWall Mobile Connect user

Good afternoon

I'm not a computer tech, I'm an end user (family doctor) and I'm desperate for any help, this is why I post here.  This is the problem, also short I can do:

A week ago I bought a new laptop to access our home office computer system.  I already tried Windows 8, did not as he thought at all, so I would go for a MacBook Pro.  First time Mac user, usually takes a little after 20 years with Windows, but I like it.  Before buying, I checked with our technical office, who said: Yes, there should be no problem making remote access to our office with my new Mac system.  The Office Server running Windows Small Business Server 2011 Standard.

So, I take the MacBook home and I can't connect.  I was on the phone all week last to our guys in tech support, who is off site, it has spent a lot of time playing with it remotely and he can't get it to connect remotely.  It installed SonicWall Mobile Connect on the MacBook, assuring me that it would work, but it doesn't.

At least it sort of.  Here's where we arrived to help files in the SonicWall Mobile Connect:

'3. when the connection is established successfully, the status line becomes connected and the connect button changes to Disconnect."

Yes, this small works

'4. Once connected, you can access your Intranet network with other applications. Mobile Connect menu bar icon will appear in the connected state:

5. press the Home button on your iPhone, iPod touch or iPad to display the home screen. You can now navigate to other applications to access your Intranet network. The status bar at the top of the iPhone, iPod touch or iPad shows a VPN icon to indicate that the session of Mobile connection is always connected. »

The status bar displays the Mobile Connect icon but nothing happens.  The apps on my laptop does not connect what no indication whatsoever outside of the laptop, and don't ask me what I should do next.  I sent our computer support "OK, so what I do next" guy but got silence.  So if anyone has any suggestions I would be very grateful.  Please let me know if you need more technical information.

Thank you!

Peter

Please work with your Office IT Department to check that your VPN connection and the VPN server is configured correctly to provide remote access.  If your COMPUTER service needs additional support, please ask them to contact Dell Software support.

There is additional documentation on the website of Dell, available software for Mobile Connect for OS X, including the 3.0 Guide here:

https://support.software.Dell.com/SonicWALL-Mobile-Connect/Mac%20OS%20X/release-notes-guides

Tags: Dell Tech

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