New videos of the BBC will not work

Hello

I click on a short video of BBC news, and it keeps telling me to try again. I have re-installed flash player in windows 7 and still no joy.
I'm not an expert so if you could provide a solution in easy language I would be very grateful. Thank you.

You can try the following steps in case of problems with web pages:

You can reload webpages and ignore the cache to refresh potentially stale or corrupt.

  • Hold down the SHIFT key and click the Reload button
  • Press 'Ctrl + F5' or 'Ctrl + Shift + R' (Windows, Linux)
  • Press 'Command + shift + R' (Mac)

Clear the cache and delete cookies only from Web sites that cause problems.

"Clear the Cache":

  • Firefox/tools > Options > advanced > network > content caching Web: 'clear now '.

'Delete Cookies' sites causing problems:

  • Firefox/tools > Options > privacy > "Use the custom settings for history" > Cookies: "show the Cookies".

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

Tags: Firefox

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