No new app on my iPhone?

In fact, I try to change the region to the United States or return to the Australia and reboot for many times. But the new app still does not appear. However, to the tune of my iPad, the app is works just fine.

So, how can I install or find the new app on my phone? Thank you very much.

Hello there, lxiii.

Thank you for joining the communities Support from Apple! Looks like you have a problem for the new application on your iPhone. I know how important it is that this app is working properly. Looks like you've tried too a few strides so far with restart the phone and change the region. You can start by checking out double to ensure that the application is not found when you search for it. Read this article to learn how to use search on your iPad, iPhone or iPod touch.

If this does not work, it would be a good idea to make sure that there is not a problem of software as the cause of this for you. Check out these articles for the stages:

  1. Read this article for the steps of howtobackupiPhone, iPad and iPod touch.
  2. Use this article for steps to use iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory settings.
  3. Once this done, set the phone like new and the phone to see if the issue is still being tested. Follow this link to restore your iPhone, iPad or iPod touch from a backup

See you soon!

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