No sound in 3g 2 files, error "Windows Media Player cannot play the file. The player does not support the format you are trying to play. »

Original title: cannot get audio from video .3g2 (Windows 7)

I have a number of videos that were recorded on a Motorola phone to format .3g2, when I played against them in windows XP Pro using what was the most recent media player, they played very well and the audio was present.

I've since upgraded to Windows 7 Ultimate and have found that videos will play with media player sound is not output.

I tried different players like VLC (same result, no sound) and came across one called SUPER from erightsoft which indeed works and allows me to re - encode to .wmv BUT when I do and you try to read the .wmv I encounter an error:

"Windows Media Player cannot play the file. The player does not support the format you are trying to play. »

When I clikc on help, I am led to a page with links on THIS forum.

So here I am.

Can someone explain what is happening, why it happens and how / if I can convert them into a playable (with audio) .wmv friendly format?

Thank you

Hi UbinTook,

You found this message from Windows Media Player due to one of the following reasons.
 
a. you try to play a file that is not supported by the player.
b. you are trying to play a file that the player does not support, but the file was compressed by using a codec that is not supported by the player.
 
Step 1:
 
Confirm that you are trying to play a supported file type. The following article lists the types of files (formats) supported by Windows Media Player.
 
Information on the types of media files that supports Windows Media Player
http://support.Microsoft.com/kb/316992
 
Note: if you have tried to play the file type is included in this table, the file might have been encoded with a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.
 
Step 2:
 
Download the necessary codec to play the file.
 
For more information of Codec, see: Codec: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/codecs-frequently-asked-questions 

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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