No sound on u tube

I received an email that referenced a u tube video. When I opened the video I had a beautiful picture but no sound. Sound works in other areas of the computer when you turn on the computer so I know that the sound card is OK. I don't know how to get back the sound. Help, please. Thanks Richard

Hello

-The web browser you use to access YouTube?

-What version of the Windows operating system is installed on your computer?

Your question does contain all the required information necessary for us to help you. Please provide more information to continue troubleshooting as a result.

In the meantime, check out these articles:

Tips for solving common audio problems

No sound in Windows

Tags: Windows

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