not able to download

Hello, I got beaucoup difficulty to buy creative cloud

car my address which is in quebec city in the province of quebec in canada

dass not represented in the menu scrolling. I had to, to succeed designating I was Florida.

Now following the privilege received by mail of confirmation of my purchase, I am not able to download

It shows not internet connaction, but I'm hip. To some recovery DOWNLOAD to start and after about 20%

I got a message telling me that it is a "failure" of the EU.

That do I do?

Thank you!!!

Hi Jaimonvoyage,

The issue that you are facing is due to firewall restrictions,

1. Please try to be installed from an Internet connection independent (no proxy or firewall)
2 say power system and the network firewall.
3. Please give permission to these ports:

Please provide these privileges pour Exception CCM.

ccmdls.Adobe.com: 443
IMS - na1.adobelogin.com: 443
na1r.Services.Adobe.com: 443
Pro-rel-FFC - ccm.oobesaas.adobe.com: 443
LM.licenses.adobe.com: 443

I hope that this useful Sera pour you.

Kind regards

Baudier

Tags: Adobe

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