not able to make an update in photoshop cs5 to s/w

can anyone help?  Online support chat was not at all helpful.  Instead of solving my problem, the supervisor asked me to purchase an upgrade to cs6.

My problem is when I'm in the photoshop cs5, I go to help-> update, he refused my updates indicating that my serial no is not valid.  I called the client and chat online, they said that my registration # is a full version and valid.  If this is the case, why I can do an update within the software.  Help, please.  the current version cannot read my my canon camera canon 6 d raw file.  I need to be able to edit my file raw in cs5.

Your camera must Camera Raw 7.3, and the last version that works with CS5 is 6.7.

You should use the free DNG Converter to convert your raw files to DNG format, which can be read by CS5.

Be aware that the works of DNG Converter on the folder level - point to the folder that contains your files. You can not run on individual files.

Also, be sure to set the compatibility to Camera Raw 6.6 and later in the preferences. This assumes you have Camera Raw 6.6 or 6.7 installed.

If not, download it here: updates

where you will also find the DNG Converter.

Tags: Photoshop

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