Not balance to date

Hello

I bought a subscription to 400 minutes. The credit of 10 euros is displayed on the site, but not in the Skype platform and it does not allow me to call. I followed the advice given in the community, but nothing helped. It is said that the other person I call need software. I thought that I can call phones and mobiles (with no installed Skype) from my office. However, it seems that it works that way.

I look forward to receiving your response.

Best regards

Claudine

Shoshi1 wrote:

1. I bought a subscription to 400 minutes.

2. the credit of 10 euros is displayed on the site, but not in the Skype platform and it does not allow me to call.

3. call need software.

4. I thought that I can call phones and mobiles (with no installed Skype) from my office.

Hello and welcome to the Skype community.

We don't know what you mean.

1. we need the exact name of the subscription.

2 Skype credit is a separate and additional product to a subscription. You have both?

3. ?? Please provide a screenshot of what you see.

4. you can if your subscription includes calls for the country concerned and the type of phone or you have Skype adequate credit to finance the appeal.

Moderation of Skype

TIME ZONE - US EAST. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest version of Skype: Windows & Mac

If my advice helped to solve your problem, please mark it as a solution to help others.
Please note that I usually do not respond to unsolicited private Messages. Thank you.

Tags: Skype

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