Not opening not QuickTime movie files.
The video files are Adobe SpeedGrade CC Classroom in a Book, purchased and downloaded from the site Adobe Press yesterday. The latest version of QuickTime is installed, downloaded yesterday as well. I even reinstalled SpeedGrade after that I've installed QuickTime, just in case.
When the files are located in the Office of SpeedGrade, he saw not the clamp. If I load them, it gives the message: "error opening file". However, I am able to import these files to SpeedGrade via Premiere Pro, and they work fine. I will not be able to use in Classroom has Book in this way, of course, as they provide .ircp files that contain specific sequences.
There are a couple of similar posts on this problem, but the solutions have not worked for me. A post says something about inconsistent information being the cause of the problem. Fps settings are accurate for video files, according to the metadata provided by the first. Another post said that it was because of QuickTime is not installed. I have already corrected it, nothing helps. Here's a screenshot for reference.
No other QuickTime movie file won't open either. I have files from a Canon 60 d which are .mov I can't use the h.264 codec. They will open in SpeedGrade either (but work perfectly on the first). Other video (.avi) files work just fine and dandy.
Here are the specs of the computer: laptop Acer, Windows 64-bit, 8.1 i7 2.20 GHz, 12 GB of RAM, 120 GB SSD, Nvidia GeForce GTX 760 M.
The GPU is recognized by SpeedGrade.
Thanks to anyone who has an entry on this question in advance.
The problem is resolved. I think it's my duty to describe what happened, I'm sure that someone will suffer this problem again.
I was helped by the Support from Adobe via Team Viewer. They took only a few steps. The first is to activate the default Administrator account by running the command-line as administrator, and then type "net user administrator / Active: Yes" without the quotes. This enabled them to disconnect my profile and log into the admin profile. Why? I have no idea. Once, they disabled my antivirus program, Avast. All of a sudden, SpeedGrade loading QuickTime files very well. They reconnected to my profile. Avast is still disabled. Correctly loaded files.
The conclusion was that Avast was blocking QuickTime work properly with SpeedGrade somehow. Once the Team Viewer session has been closed, I opened to the top of the command line and disabled the admin with the same profile but "/ active: No.» I restarted my computer. My profile was once more the only. Avast has been fully activated. No exception has been added to Avast. SpeedGrade always loaded the files perfectly.
So, my own conclusion? I do not know. I don't know what happened behind the scenes of the computer when these measures have taken place. All I know is that, as far as things seem, all parameters are exactly the same as they were when the problem occurred. Yet, everything is in working order. So if you experience this problem and all else fails, try the following steps. Hell, maybe even just try to disable your antivirus and SpeedGrade running.
In all cases, the problem is resolved, with the support of Adobe.
Tags: SpeedGrade
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