not sure if this is in the right place

I changed my Apple ID and everything is good, FaceTime works on my iPhone and Macbook. However, when I send a message on my Macbook, it says offline. Also, when I send a message, it does not and the name of the person who I'm sending to is red. I used to be able to send SMS messages as well, but now I can not send SMS messages or iMessage. can anyone help with this you frustrated the dickens out of me. God bless Trish

Hi Trish,

We will check that your iPhone and MacBook the minimum system requirements for sending messages with iMessage/Messages or SMS. When sending MMS, you must either iMessage/Messages or MMS.

  • iMessage/Messages are sent using a Wi - Fi (provided by your ISP) connection or mobile data plan (provided by your cellular operator.)
  • Text SMS or MMS MMS are sent using the text provided by your cellular operator messaging plan.

Basic troubleshooting steps:

  • When problems to send two types of messages, the problem is usually with one or the other service, not both.
  • We must start by determining if you can not send messages using iMessage/Messages (blue) or SMS/MMS (green).
  • Is the problem of sending messages to everyone or only one?
    • As a general rule, if a message cannot be sent to a person, the problem is, most likely, at their end and they may need to change something on their computer or iOS device or with their cellular carrier to fix.
    • If you cannot send messages to anyone, then the problem is on your end.
  • First test your Internet connection. iMessage/Messages are sent from your iPhone or your MacBook using your device to the Internet connection.
    • The easiest way to do this is to first send a message via a cellular connection and then, send another message via the Wi - Fi only.

Tags: iTunes

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