Not there at - it no man who can help you the account recovery?
It's very very frustrating.
Apple ID password is forgotten, and the trust phone number is disconnected. When you try to account for recovery, it is first suggested that I get a SMS verification. I can provide the phone number, but I have to select I have more access to the number later.
Then, it asks which credit card I used for buying Apple. It's easy, I even have my receipt of purchase of the phone and to know exactly what card I used for purchases of Apple's iOS. I enter the information of the card out of the physical card in front of me, and the system indicates several times that the expiry or the CVV value is false. Well, no: he wasn't an earlier map with a different value of expiry/CVV. It WAS, but it was a year before my use of my first iOS device so literally impossible.
So, I click that I don't have access to the card more.
Then, I provide a phone number that I can receive a SMS on for purposes of account recovery. I receive the text, confirm the code and then informs me that I have to wait for more information.
I waited a few days and went to iforgot.apple.com , by following the instructions to check the status. He said that it is still ongoing. But there is a link: "having additional information to verify your identity? I happily click the link, thinking that I can finally send a few notes or a picture of the credit card to complete the case information. No, it's just a link that brings back me to the procedure of restoration of cookie-cutter and if all goes well, it didn't reset the process altogether to extend.
So I wait several days. Then, in hope, I'll be back on the web site to see that it started the process again as if I never did in the first place. Rinse and repeat these steps twice, sacrificing a week and a half in the process, in addition to disabling my cameras just to be sure he would not cause conflict because they were on.
Apple, I know you must be discreet about the exact nature of these processes. But if you think about it - people who hack accounts as part of their daily routine are more likely to be aware of the inner workings and timelines associated with the process.
People who suffer are the ones who really need the information. I would venture to say that people would be paying a good price for a recovery service or an assistant who could at least give them an idea of how long would take the things, if there is nothing that can be done to help or what to expect next. Because, obviously, the "recovery will take a few days." is a true statement indeed. I have no idea of what is happening in these 'a few days' every time, but certainly, it has not been reviewed by a human.
As a final note, I would like to say that, in my view, that consumers Apple are merit to be of a higher level of service... For the premium paid all around for iDevices is certainly one aspect of the service that is not at the height. I apologize for the rant, but now a member of the family has to leave to Mexico with no means of FaceTime friends/family, while out of the country because of this.
If anyone can help or point me in the right direction, I would be eternally grateful. I've been through the hoops by calling Apple directly and provided documentation, etc., but never received the call final return after all the time invested.
Thanks in advance,
Josh
P.S. It's Apple ID to a friend - not the Apple ID I write. (Cannot connect to the offending Apple ID!)
There is a contact link.
Tags: iCloud
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