Notification Workflow changed for all users preferences don't know how / why

Hi people,

I'm working on a 12.1.1 System. My users have begun to complain that they were not receiving email. Workflow Mailer looked normal in all aspects, and I sent a test message, which received normally. I started to look for answers and cam across the following note.

Note: 433359,1 - follow Workflow Notification Event Messages

Who reported to me the following query

SELECT Email_address,
NVL (WF_PREF.get_pref (name, 'MAILTYPE'), notification_preference)
OF wf_roles
WHERE name = upper ('USERNAME');

And this query showed me that all my reviews had been changed from "HTMLMAIL" to the "QUERY" in the last two weeks (a clone made several weeks ago does not match). This brings me to 2 questions.

(1) which would prevent them from having e-mails sent to them? My guess is Yes.
(2) how would such a change in coverage could occur? Is it possible to say how it happened?

Thank you very much for your time,

-Adam vonNieda

Adam,

There are a few problems reported on Metalink (see Note: 557294.1) that could be relevant, but I couldn't find anything related to the output that you are running. So, you can connect an SR and see if there are any reported bugs/problems.

Kind regards
Hussein

Tags: Oracle Applications

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