Obtain the string of digits: numbers 4 and 5 DNs

Hello

I have a dial plan with 4 digits of 2000 to 8999 DNs and DNs 5 1XXXX numbers. I have a request of CIM which invites the appellant "If you know your party's extension number, dial now."

In my script, the 'Get string' is configured with ' # ' to end key and number of digits = 5. The problem is that when a caller dials a number of extn 5 digits followed the #, it is not to transfer the call, but repeats the prompt and will eventually unsuccessful branch.

If I do not put the end key #, when a caller dials a 4-digit extension, it is not successful either. How can I fix it?

Thanks for your help.

Hello

The number of digits must be at 6, # must be included

Tags: Cisco Support

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