Obtained 1402 erroneous installation and suggested corrections do not work

The College where I teach requires that I have download Reader 9.0 to see training manuals. During installation I got the message "Error 1402. Could not open the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponent\IMAIL. Check that you have sufficient access to that key or contact your support team.

The Adobe help guide suggested to ensure that previous versions of the player have been uninstalled. They have.

The help guide then suggested using the registry editor to change the permissions. I'm the only one on this computer and so the administrator. Changing permissions on the upper level (OptionalComponent) produces the error message "the registry editor cound not set owner on the key currently selected, or some of its subkeys." This error appeared again when I tried the next higher step.

I tried to set the permissions to the IMAIL level, using 'Administrators (MAINMACHINE\Administrators)' has been set to the OptionalComponent level. This time, he said he could not find that name and so it was not valid.

What's next?

Try the solution in this post

http://forums.Adobe.com/message/3084850#3084850

Tags: Acrobat

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