OfficeJet 4620 - webscan to chrome book fail to load the PDF file

Hi, I have a JO 4620 configuration to print/scan/fax of my acer chromebook using the service web printerns.  I type the IP address of printers in my browser and get the printers web server integrated. Scan turned offshore so had to go to admin setting and turn it on. Now, I get the good screen and can choose pdf/jpeg image qualityetc.

I'm trying to scan from the autofeeder printers using the PDF. I start scanning and auto printer feeds the paper, it indicates that the analysis file was sent to the computer.

On the book of chrome, it says its scanning, then said done and click Save to save it to computer.

There is no record button as well as the document does not load. I know that I can preview a right-click and save this way but the preview window is all gray and "Failed to load PDF document" when I spend...

Any ideas?  Need to use ADF for multiple page docs and need to be PDF...

Thank you Zac

Hello zacbec,

Welcome to the Forums of HP Support!

At this time, regarding the Chromebook and scanning with the integrated Web server. PDF formats are problematic. Items such as the sweep. JPG works well using the integrated Web server. To my knowledge the Chromebook side and better with their support line is addressed.

If you have access to a Windows or Mac computer, you would be able to see that the ADF and. PDF scan in SAP works without problem.

See if the Chromebook support has made a new light: Chromebook Central help Forum.

Kind regards

Tags: HP Printers

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