OfficeJet 4630: Says printer connected to the network, but computer says that it is not connected or idle

I can't print to our hp officejet printer range 4630.  The printer says that it is connected to our home wireless network.  However, he said that it is inactive or not connected to the network on my mac.  The only way it will print sometimes is if I switch to a wireless network that is named the same as the printer.  AirPrint does not work.  We have a Linksys router.  Not sure if this is the problem or not.  I ran all kinds of diagnostic impressions on the printer and all say that it is connected.  I also tried to put the ip address into my web browser and it does not find the printer when it is connected to our home network.  Help, please!

Thanks for trying my earlier recommendations. In my view, the problem you are experiencing may be with your wireless router. Normally, I would have you make sure that it is configured correctly, but you cannot access the built-in Web server.

I want to try to set a static IP address, so we can try to get in the EWS. Please continue here: printer does not maintain the wireless connection

A little luck? If you were able to set a static IP address, please try and access the built-in Web server. Follow the steps below:

1. open EWS (use my earlier recommendations) printers

2. go to the Network tab

3. network protocols

4. Select enable IPv4 ONLY

Now with IPv4 enabled, you should be able to print wireless.

If this isn't the case, you will need your router company to make sure that the multicast is enabled, Hello Protocol is enabled, mac filtering is disabled and ask them to check if there are updates the firmware for the router and the router's firewall check to make sure that it does not obstruct the communication

The following ports are also used by your HP device and may need to be opened on your firewall configuration

Incoming (UDP) ports are ports of destination on the computer while outgoing ports (TCP) are ports of destination on the HP device

Incoming ports (UDP)

137, 138, 161, 427

Outbound ports (TCP)

137, 139, 427, 9100, 9220, 9500

The ports are used for the following functions:

Print

427, 137 161 UDP ports

TCP port 9100

Download of photo card

137 138 427 UDP ports

TCP 139

Scanning

427 UDP port

TCP 9220, 9500

Faxing

427 UDP port

TCP port 9220

Installation of device HP

427 UDP port

Web Services

80, 443, 5222 and 5223

Any change? I appreciate your persistence!

Tags: HP Printers

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