OfficeJet 8630 "an error has occurred in printing"

New OfficeJet 8630 on a wired network.  I installed the software on Windows 7 x 64, everything seemed to go OK.  But when you try to print, I get the message "an error has occurred while printing" and nothing comes out.

HP Print and Scan Doctor shows no errors and the test page prints correctly.

When I go into the properties of the printer and look at the port, the description is "rediscovery HP port monitor.  Try to configure this port produces the message "an error occurred during port configuration.  Impossible operation completed (error 0x0000007b).

I can connect with the browser to the IP address of the printer and everything works fine.  Just print and the configuration of the port do not work.  I have yet to try the other functions.

I tried to restart after these tests, without change.

I also deleted all software (via Add/Remove Programs), rebooted and reinstalled the software, without success.

Another nitpick - when I installed the software the first time, he showed the devices page and printers "HP Officejet Pro 8630 (network).  The second time I install it, the printer is listed as "Fax - HP Officejet Pro 8630 (network).  Both had the same options in the menu options - but why the name change?

TiA.

Jerry

Hey @jstuckle,

In a commercial environment, the consumer level home and Home Office HP Officejet Pro 8630 e-all-in-one printer may be not the best choice for high quality OCR scans. The 8630 Officejet Pro is provided with a trial version of the software ReadIris pro OCR scanning. But as I said, this is only a trial. If you need high quality with all the features OCR scans you might focus on the full version of the OCR Readiris software: Readiris 14: OCR software

I'm sorry that the 8630 Officejet is not adapted to your needs. However, I appreciate all the time you spent trying to solve your driver conflicts. Also, thank you for your patience throughout this process.

If you want to explore other options that can be put at your disposal, I would recommend contacting the Technical Support queue by phone.

HP Technical Support can be reached at the: 800-474-6836.

If you do not live in the United States / Canada region, please click the link below to get help from your region number.

Worldwide contact HP

Thanks again for joining the Forums of HP Support. Good luck!

Tags: HP Printers

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