OfficeJet Pro 8620: Officejet Pro 8620 - after software download on 4 March 2016 printer fails to detect the paper in the tray

Hi, I downloaded and installed the latest version of the software on March 4, 2016. But after the installation of the software can not print as printer detects no paper and poster-error "on paper" message even if the paper tray is enough. The printer was working fine before the upgrade of the software. The printer is only 2 months old.

Hi @Al2016,

First of all, welcome on the HP Forums, as you know it is a big thank you to get help from community members! To ensure that the paper error output is not hardware related, please make a copy and let me know if it works. A successful copy determines that the problem is actually related to the software. If you can not copy, it's a hardware problem and we will focus on the material.

If you determine that the problem is hardware related, please use the following to fix the problem: a Message displays "paper" and does not Pick Up paper from the printer. "

In the unlikely event that you can copy do not print, I suggest to use the following steps to remove the printer from the device and printers and the driver from the properties of the server.

1. in the folder "devices and printers".

2. choose "print server properties.

  • Win XP - with no printer selected, click 'File' then 'server properties '.
  • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
  • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

3. click on the "Drivers" tab at the top of the window "properties of the print server.

4. choose the printer that you want to uninstall, and then click 'remove '.

5. choose "Remove driver only.

6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

Once the driver is then deleted, open start > all programs > HP folder > folder printer > HP Setup and software (or the icon of the printer).

The installation screen and the software opens and you can click on connect a new printer.

Please let me know the results of your efforts and I will get back to you. If one of the suggestions I did resolve the problem, please click Accept as Solution button below so that others may see that your problem is solved! Thank you.

Tags: HP Printers

Similar Questions

  • Hello. I have download Adobe Acrobat Pro DC, after loading it is a window that is unable to access the Internet or is configured incorrectly. Tried to change the time and the Internet works fine. What can we do?

    Hello. I have download Adobe Acrobat Pro DC, after loading it is a window that is unable to access the Internet or is configured incorrectly. Tried to change the time and the Internet works fine. What can we do?

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

    https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • I bought a camera Leica with the Lightroom software, but after I downloaded it, it is only a trial version with the numbered days. What should I do?

    I bought a camera Leica with the Lightroom software, but after I downloaded it, it is only a trial version with the numbered days. What should I do?

    Sam h. l.c52679592 wrote:

    Thanks for you advice. I clicked on the link you gave me, but somehow it gives me just a skin. I'm back to the same trial version, this time with a day less to use.

    You must download it from the website of Leica. See the links in my post above.

    If you did that?

  • After you download Firefox 4, my Google toolbar has disappeared. The new F4 page has no opinion, etc. to tools at the top. WHY I would risk this again by accepting the invitation to download 5?

    After you download Firefox 4, my Google toolbar has disappeared. The new F4 page has no opinion, etc. to tools at the top. WHY I would risk this again by accepting the invitation to download 5?

    Changes in the toolbars:

    I don't like the changes made to the user interface either, rather than to save toolbar space, they would have much more space with 1/10 the functionality. But the important thing is that it's Firefox and you can customize things yourself. Your complaints about the Firefox toolbars are the top 10 items in what follows and they are quickly fixed.

    You can make Firefox 5.0 looks not like Firefox 3.6.19, see numbered 1 to 10 points in the next topic difficulty Firefox 4.0 UI toolbar, problems (Make Firefox 5.0, or 4.0.1 resemble 3.6). If you make changes, you must be aware of what has changed and what it takes to use changed or missing features.

    hostage to the third party toolbar:

    Why you would bind your use of any third-party toolbar browser, which was never really necessary, and even less be hostage to not update to Firefox. Google has had over a year to update their toolbar for Firefox 4 and changes for Firefox 5 could have been tested for several months. Google has waited very long before for finally stating that they would maintain is no longer their toolbar for Firefox, claiming that it was not necessary, and that the items were in Firefox. Also be aware that the features are also in their own browser that also do not need or use the Google toolbar. Not only is Mozilla open source, but all the information is available to anyone - you can even listen online meetings yourself or wait for a printed reviewa.
    There is no change to the user interface of Firefox 4 to 5 and probably even not through Firefox 7

    Life without the Google toolbar:

    You can read this article, on the basis of assessment of own Google features were already in Firefox and expanded from there.

    Kicking a dead horse:

    The Google toolbar is no longer supported by Google in Firefox 5 and more ', you may be able to get what you want from him for a limited time, the instructions to install the Google toolbar have been posted before that Google has actually announced a fall support.

    Please mark solved the problems, so based on the best response to your posted question that solves or helped you to find a solution.

  • After you download a movie windows media player trys to open the file in the library and will not play movie I can do

    After you download a movie windows media player trys to open the file in the photo gallery and won't play movie what can I did the same thing when I try to play a dvd

    If you are using Win XP: -.

    http://www.dougknox.com/XP/file_assoc.htm

  • I use the SAGE software but can't view or print all reports since the upgrade to Windows 7

    I use the SAGE software but can't view or print all reports since the upgrade my laptop to windows 7.

    Is there something in windows 7 that is in conflict with SAGE software and if so is there a download available that will fix it

    It is common for accounting packages to must be run as an administrator (essentially because the companies are too lazy to properly program).

    Try first - then approach wise for assistance.

  • Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

    Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

    Try to connect and then reconnect again.

  • HP OfficeJet Pro 8625: Update was downloaded now, when I hit print I get 'Send Fax, HP OfficeJet Pro 8620' window

    My HP OfficeJet Pro 8625 newly purchased printer was printing fine until I downloaded an update online. Now when I try to print I get the "Send Fax - HP OfficeJet Pro 8620" window. I have not selected the correct option on the update. I do not use nor I set up the fax on my computer or a printer. How can I fix this problem?

    Hello

    In Control Panel, select devices and printers.

    Right-click on the printer 8620, and then select set as default printer.

    Select the printer listed without 'Fax' in its name and confirm.

    The application used to print as if sure you select the print queue that does not include 'Fax' in its name.

    Shlomi

  • Assistance required after you download Sierra - locked in a spiral of failure of the Installation

    Hello - I am a student of the University who made the mistake of thinking I had to upgrade my OS system after seeing some updates new flashy in the Sierra. Long story short, that my computer is locked into a cycle where I restarts and the installation process will begin installation but end abruptly and ask me to reboot again.

    I have exams and papers due and seriously want access to my data again. I don't have a back up of my files. As such, I am looking for a method that will allow me access to my files that I need to be able to read notes, print etc.

    Details: I have an old MBPro by the end of 2011. He was on as the primary OS x Lion. I had updated some time later. More recently, I got El Capitan and it worked very well. I downloaded Sierra in the background as I did work at home and after installing it, it asked me to reboot. This was the point that I was able to come back from. Reboot after installation scenario is as follows:

    -A progress bar comes up saying 34 minutes until completion

    -The progress bar goes to 33 minutes until completion

    -Beginning of fans of my computer acting upward and the bar stops and crashes of progression

    -The installation process says he doesn't have and asks me to restart my computer

    Specifically, I get the message 'Mac OS could not be installed on your computer. File system check or repair a failure. Quit the installer to restart your computer and try again. »

    When I quit the installer of the OS, I am taken to the startup disk option and asked to choose a system to reboot my computer with. I see 'Macintosh HD macOS 10.11.4' but when I click on it and try to restart I get the following error message, "you cannot change the disk on the disk selected. Startup disk could not gather enough information on the selected disk. »

    Things I've tried:

    Internet recovery mode: I went here to do a restore of the Mac OS x comes with my computer (Lion). This attempt fails and the computer tells me I can't downgrade because a more recent OSX is already on my computer...

    Recovery mode: I tried to come back just El Capitan from here. When I try to do the process will take literally one second before I get a notification saying: "an error occurred during the preparation of the installation. Try to rerun this application".

    Disk utility: I tried to do first aid and repair on this menu on the big disk image (since some of them pop up... I'm sure that the big one is my computer and the small setup of Sierra is?). I see that I 115Gigs franco 319Gigs departure. When I click on check and repair, the process takes some time and seems as he goes to halfway through before I get errors in the two. Repair error wonder backup my data.

    -some specific stuff; the journal for the repair of first aid says something like: the Macintosh HD volume could not be completely checked. File system check exit code is 8. Update support partition for the volume as required. File system check or repair a failure. Operation failed... »

    Safe mode: I can't start in safe mode. My computer will load the apple logo, progress on 3/4ths of the way start-up and then crash on its own and not restart.

    Things I have tried:

    Constituting a new boot USB of OS Sierra - I read that in so doing I can substitute the installation process that is going on right now on my computer and start a new... I hope one that works. I was not able to do this again, because I need someone to another macbook to make it and none of my friends won't let me touch their computers after the fiasco that happened on mine... Can I get some feedback on this?

    Backup: I don't have an external hard drive... I'm willing to buy one if necessary, but I don't know how to make a backup in a world where I don't have access to the major functional sections of my computer. Also, if my computer is * session here now, I'm worried that a backup will be essentially a * a backup... is this the work of the computer?

    Other thoughts:

    -my computer was working fine before I tried the upgrade... no complaints on my end, it was a real trooper

    -Maybe the download was corrupted?

    -I learned today that the operating system installation process requires internet connection - maybe that my internet connection is bad?

    -on that note, I want to say I tried a lot of different things. Been in different parts of the campus (different parts of my dorm building, IT support across campus, etc.). My University has also 3 options of WIFI, but each requires a separate verification process. Throughout this process, I have been connected to one of these methods. Switching may help? But, if I can't do the verification step (i.e. open a browser and type in the details of my student specific to actually use the web), I do not think that this will help you a lot. In addition, I am sure that I am already using one of the less frequently used options.

    I want to avoid a permanent possible deletion because there are important things on my computer.

    Any advice? Enjoy it!

    Same problem here on my Mac Mini end of 2012. I couldn't find any fix so far. The machine worked perfectly fine before with El Capitan and had about 50 GB of available disk space. I have use any version beta of Sierra, but officially released one that came yesterday. Really disappointing to see the new system operating software with fundamental questions and no good way to solve it.

    Any help really appreciated.

  • HP C7180 printer driver / software download will not install network printer on Vista 64-bit.

    The printer is visible on the page computer & devices & also in the router configuration page, however during installation becomes 2/3 of the way through it asks you to choose the printer that you want to install and the printer is there and you click on it, then he asks how you want to install, wireless or directly connect with a cable to the router and you have chosen the cable the following page opens and a progress bar appears and it stops and says it can not a printer, then he ends by installing... its frusting because it leaves no driver in Device Manager and all other software it installs, does'nt work... Tried different configurations to install 7 times... No good must always uninstall it... You can buy a cd of HP for $10, but the version of the software on the cd was released in 2007. the 2009 version which you can download just will not work... Any suggestions... Please direct any replies on the forum, or personally to * address email is removed from the privacy * ... Thank you

    Bob Starke

    PS-4months have passed and several updates KB - took the risk and installed downloadede IE9, then ran an SFC... Still corrupt system files... Uninstalled it & presto - no file corrupted... Now the case #1165316803... have not yet heard back... Ho-hum...

    Hello

    • Have you tried to connect your printer manually (not through the router, but via a USB connection)?

    The problem is related to the HP software. Then I suggest that you contact HP support for assistance.

    http://WWW8.HP.com/us/en/support-drivers.html

  • HP Officejet Pro L7680 Allin1: Software for HP all-in-One Printer

    I have a HP all-in-one Officejet Pro L7680, and every now and then it disappears from my computer Windows 7 64-bit.  It is removed from the list of printers in any program use to print something, and it has also disappeared from the list of printers and Windows devices.  The center of HP Solutions icon cannot access the computer and gives an error message saying that the printer is not completely installed.  Printing software is always on the computer, in order to reinstall the printer, I have to go through the process of uninstalling all software before installing again from scratch.  I thought I had all the printer installed updates, but there may be something I don't know. I know how to uninstall and reinstall from scratch - I will do now - but this product every two months, and I would like to avoid having to do that later.

    Help or advice you can provide would be greatly appreciated.

    Thank you very much.

    I add this addendum to the message a day after posting the original message in order to provide additional information.  Yesterday, I removed and installed from scratch print drivers.  I ended up having to do this three times.  Each time, I managed to install the complete printer very well, but when I installed updates (directly or in the past), the printer drivers "disappeared" in my list of printers and it was not accessible more programs I need to print things (processor or browsers).  After the disappearance, I deleted programs and reinstalled.  In the end, I chose to not not to install updates because that has caused the printer to disappear.  I was able to print.  However, today when I booted up my computer, the printer was 'gone' again.  I deleted the drivers (using windows 7 uninstall a program function) and I reinstall drivers again, but given the speed at which the printer is missing, I'm not optimistic that this will work for a long time.  I don't know all major changes I made to my computer recently that could possibly cause the disappearance of the printer suddenly occur so frequently.  I get Windows updates each week.  Hmm.    Another note - after installing the drivers yesterday so I could print, I created a "restore point" on my computer.  Today, when the printer was "gone", I tried to restore to the restore point, but the restore process has failed.  That's why I have to reinstall the drivers again today.

    Thanks for any help you can provide.

    Thanks for letting me know.

    Let's start with the instructions I posted, but change a few steps: please do not follow the steps in RED

    1. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %
    2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
    3. Download the software and choose Save as, save to desktop > OJProL7X00_Full_14.exe
    4. Download and install the Microsoft Visual C++ Runtime Error fix
    5. After step 3 and extracted downloads software, open the temp folder, use the instructions in step 1.
    6. Locate and open the folder starting with 7z (example: 7zS2356)
    7. Open the Util folder
    8. The CCC folder
    9. If you have a computer HP run the L3uninstall.exe. If you have a computer no HP run the L4uninstall.exe

    Instead of the procedure described in the reading, please uninstall the software by following the steps in this link: uninstall the printer software Instructions

    Now, you can return to pick them up to step 10 and complete all the steps of the procedure.

  • Software download of window support option are not not in the bootcamp assistant

    I am trying to re-download the software window, but the bootcamp assistant have only the possibility to restore the partition into one instead of three options as usual (see photo below). Where should I look for the support of window software then? Any difficulty? Helpppppppp

    Please see...

  • I run Mac 10.5.8 and use firefox for a while. Recently, perhaps after have downloaded you an upgrade, my attatchments not open in the correct application, all files are downloaded in .ashx, which is a real pain. Can you help me?

    See:

    Bug 703015 - Outlook attachments access web download like .aspx
    Bug 704989 - add workaround for handling attachment Outlook Web App (OWA) broken

  • IBooks on ipad pro crash after IOS updated with 9.3.1.please

    IBooks on ipad pro crash after IOS updated with 9.3.1.please

    I have the same problem after update 9.3 OS on my Ipad 2... Crashing in IBooks. PDF and missing books. I have access to my books for about a minute before it crashed.

    It still occurs with the 9.3.1 update.

    I don't really know where to go then except put it there the 9.3.1 upgrade did not fix my problem.

    Thinking that I might have to consider for an Apple Tech which is an expense I really don't think I should have to bear, because I did not cause the problem that everything worked fine with my iBook before upgrading the OS 9.3.

    Thank you

  • Impossible to reactivate XP Pro OEM after replaced motherboard

    As the title says, I'm unable to reactivate a copy of XP Pro (OEM) after replacing a dead motherboard. I did have problems in the past when replacing hard drives.  I reinstalled the operating system three times in the last 24 hours, does not. OEM drives are SP2.  Download and install SP3 and IE8.

    I wonder not to enter the product key on installation/set upwards (although I seem to think that I was the first time and ignored). There is no option to validate through start programs etc because there is no such thing as the "Activate windows" option.  The validation simply said the key online tool is not valid and directs me to a page to buy Windows 7. I tried the phone... free license key number by selecting personal user... but after the long string of numbers, the 'voice' says that the key is not valid. [I'm not sure if it is relevant, but in the part of this page Web where it says change key if the instructions (or words to that effect)... the key already indicated in the boxes is not the same as the one I have.] Is it because it's what they would say to change it too or what MS thinks that my key is already?]. The options trying to activate via the warning in the system tray do not help either.

    I think at present to remove the hard drive, which is the one that came with the pc and already partitioned if not used (I replaced it with a larger immediately after you have configured the pc), delete partitions and reformat before you try to reinstall and activate again... but I was wondering if it is simpler and less time-consuming option.

    Any help is appreciated.

    Update (a few hours after the original post): I read a few topics where it is explained how to talk to an operator.  I'll try later today that before anything else.  However, all the other advice always welcome.

    Replacing the motherboard outside the warranty terms invalidates an OEM license.

    You will need to purchase a new license for Windows - and it will take a full commercial license.

Maybe you are looking for