One-way video problem

Hello

We have two expressways and we have received a report of a company, call one of our sites had issues with one-way video. The appellant could not see the person they had composed, but they could see the appellant. Audio was OK. They were ordered to place a new call through our other expressway and all audio and video works just fine. So, I'm trying to understand if there is a difference between highways and why this happens. They run every two X8.1.1. The strange thing is that we only received from an enterprise report then having this problem through this "faulty" highway is us or them? Apparently, they do not have problems with one another that they make calls...

Looks like maybe it's time to collect newspapers... but everyone else encountered this? No I well confused everyone :)

Thank you!

In general I really wouldn't expect things to need to a few reboots to register.

Well sure a typical tech & response of the TAC will be "upgrading to the last" which I also recommended,.

but your symptoms still its a bit sketchy.

Its a good start to check if your firewall/network/dns /... are ok as well. A lot of questions

are hidden there. It is difficult to see the full extend of here.

Please get some internal or as a good Cisco partner or network resources.

And Yes, look in the upgrade to CUCM!

But the network / the environment should still be ok for that as well :-)

Please note the messages with the stars below and define the thread if it is a response.

Tags: Cisco Support

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