Open the file in Illustrator prompt 'Options text import' and does not correctly open the file.

I've dealt with this problem for a while and I'm completely stumped. A colleague was sent in the past without problem .ai files. In a few months, however, its attached .ai files to open properly.

This is the first screen I get when trying to open files:

text-import-options.jpg

Changed without worrying what the boxes are marked or options, the result is always the same:

illustrator-error.jpg

If you can read the error code is the following:

{"Body": {"ErrorCode": 500, "FaultMessage": "Unable to get the flow of writing for mac attachment.", "IsTransient": false}}

Put this line of code in Google returns exactly '0' discoveries.

No one else in the company seems to have a problem with opening the file even when this colleague that it passes to them. I noticed, however, that the file is 141KO in his email, but when I download it, it shrinks to 344 bytes. I don't know if for some reason, my computer is just not download all of the information, or what could happen.

Again, these are the facts that I know:

1. She's on a mac and I'm on a PC.

2. we are both using Illustrator CS6.

3 other colleagues from work on the PC do not have this problem when it automatically sends it to them.

4. the file reduced from 141 Ko to 344 bytes when I try to download from his email.

Edit: I just was sending email for my personal gmail account and the file opened perfectly, so this seems to be a problem with office365.com that is where my company email. Everyone else here uses the same messaging service, however, so it's always an issue with my account.

Any help or ideas would be very appreciated.

Thank you!

Tell him to compress the files before sending them. The e-mail process is pipes files.

Tags: Illustrator

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