Optical drive disappears / disconnects in Windows 7 64 bit

I have a LG GH22NS30 DVD player and it lately, I noticed that windows 'disconnect' sound (the one where you take something into the USB port) and my DVD player just disappears.  It will not appear in the Device Manager and will not respond when I press the eject button on the tray.

I looked at some solutions by deleting upper and lower filters and I don't even have this option in the registry.  I also started the computer to 'disable integrity checks' and the disc disappears in time a restart.  I have changed the drive letters too and always disconnects.
When appears in the player, it works fine.  I can burn, watch movies, read the data, etc.  I connected to the SATA.
I am running:
Core i7 920
EVGA x 58 3 X SLI
Windows 7
Any help would be great.
Thank you
T

Hi tripnox,

Thanks for posting on Microsoft Answers!

1. run the hardware and peripheral troubleshooting tool.
http://Windows.Microsoft.com/en-SG/Windows7/open-the-hardware-and-devices-Troubleshooter

2. Uninstall and reinstall the cd - dvd drive:

If the drive is not listed, remove and reinstall the existing drivers.
To do this, follow these steps:
1. click on start and then click Control Panel.
2. click on system and Maintenance, click System, and then click Device Manager.
Note that if control panel is in Classic view, double-click System and then click on Device Manager.
3. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
4. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.
5. When you are prompted to confirm that you want to remove the device, click OK and restart the computer.
After the computer restarts, the drivers will be installed automatically.
http://Windows.Microsoft.com/en-SG/Windows7/what-to-do-when-a-device-isn ' t-installed-correctly

I recommend you update the drivers of CD - DVD drive manufacturers Web site.
 
Method 3 Firmware update:
I would also recommend updating the firmware of the CD - DVD drive.
You may need to contact the manufacturer for it.

You can also see the article below for further assistance.
http://Windows.Microsoft.com/en-SG/Windows7/understanding-hardware-and-software-for-64-bit-Windows

Please let us know if this helps you resolve the problem or if assistance is needed.

It will be useful.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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