Oracle closed support tickets status

This is a minor annoyance and I don't know if the support group made it to fake their numbers. Most of my closed tickets have a status 'no fault found' or 'provided resolution' when in fact, some have been settled either by myself or that they were not at all resolved. When you select the reason for your fence, why they bother when the technicians are going to change to promote themselves?

Someone at - it a list of what status engineers can close the tickets to? It seems that status are all in their favor or it's your fault as 'customer abandoned '. I ask because some of these support groups that I have to deal with either take too long to answer or that they do not solve the problem. And if management thinks that everything is peachy how ever will they know.

Published by: user12200381 on February 20, 2012 10:05

[url https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=BULLETIN&id=166650.1#aref19] Status codes (down a bit) support.
[url https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=365605.1] Status of bug

Tags: Oracle

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