Paid for CC, got a serial number but no confirmation of purchase

I recorded on 1 February, then I got an email saying the order processing system is currently unavailable due to some problems. "The order is verified and processed shortly. Within 24 hours, you will receive an email with the status of your order, which could contain information on how to download the product or to verify the status of the shipment. You samples of any amount until the order is processed. »

I never received any other mail after that. I went to check the status of my order using my serial number; He said "we have no orders to your account found". "

How is that possible? Even if the problem were it not was not enough money in my card (unlikely, given that I had loaded precisely to make this purchase) should not Adobe informs the user on this issue, saying that the command could not be processed due to technical problems with the payment? Instead I never heard of the Adobe staff since then.

Please let me know what I need to do, thank you.

Hi Julia,

I see that the order placed on 1 February 2016 has been approved for payment by Paypal on February 27, 2016, the money is not yet processed.

Previous transaction rejected by Paypal as mentioned above.

You can check if the payment crosses now, if it does not, please let us know or you can contact support contact customer to trigger a request for investigation.

Concerning

Stéphane

Tags: Adobe

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