Password MS Surface has been lost/changed and now can not access the device.
My wife recently got a tablet of Ms Surface. Initially, she set his password and was able to use the device without problem. However, after 2 days of used light, the device does not recognize the password and don't let her diary. How can solve us this problem so that it can reset his password and access?
Mario - Sorry for my delay in responding, but I need to retrieve the response that we had found.
Surface of my wife would not accept his password and if it could not connect to use most of the suggested solutions to 'reset' a password. We had to do a complete Factory reset by following the following steps (that I found on the Web, and successful):
The only way to start a complete RESET without signing in Windows is to stop start Windows handle once or twice to get "Automatic Windows repair" to start, as follows:
1. turn off the device in now the power button for 6-10 seconds
2. press the power button to wake it up.
3. once the Surface Logo appears, wait for the indirect "dots" approach to appear and then press and hold the power button for 6-10 seconds to turn the unit off again.
4. Repeat step 2 & 3 until the Surface Logo appears with the words in saying "prepare auto repair.
5 recovery Mode turns on.
6. in the BITLOCKER screen, press "skip this drive".
7. press on 'Advanced Options '.
8. press on "Troubleshoot".
9. press "reset".
10 tap... "Just remove my files.
11 reset process will take about 20-30 minutes - and all DATA WILL BE REMOVED FROM the DEVICE.
When the "reset" process is complete, the OOBE/Start Up Wizard must begin and the customer can complete the installation of their Surface device.
Please note that we have used this process because
(1) we could not connect you to the Surface unit AND
(2) because we had no personal data to save. If you have any personal data that you don't want to lose, you will need to find another way to reset the Surface.
I hope this helps. He has worked for our situation and the Surface continued to operate perfectly since.
Doug
PS: Here is the link to the site where this info was initially.
http://Forum.TabletPCReview.com/Microsoft/53597-unable-reset-refresh-surface-RT.html
It can also provide answers on other issues with the RT of Surface.
Tags: Windows
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