Pavilion g series: cannot access the recovery partition & disk do not work

Try to reset the computer to factory since it does not start in Windows.

When I try to enter in recovery "esc then F11" it will just try to load windows. Recovery partition is still there just can't access.

So I try to use disc 5 figure set I did 3 years ago & it starts on the 1st cd, but I get a message saying that the disk is not for this computer.

I'm like what?  This computer rendered & I have the best recollection no changes to anything that should have caused the recovery to think that there is another computer.

Suggestions on what I might have to do in order to recover my computer to the factory?

How can I access the partition recovery from normal mode does not work?

Why the hell does not work my cd?

I bought the computer again.

Any help would be greatly appreciated.

onelunger wrote:

Thanks for the suggestion, but I can't return to Windows, even in safe mode.

If this is the case, then you need the recovery media you can perform a factory image recovery.

You can remove the hard drive and connect it to another PC through an external drive enclosure or a usb cable to sata. Which will allow you to copy your important data from the drive to another device of storage for extra security.

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