Pay for a service that are not not on my account

I cancelled my subscription to Adobe Illustrator CC some time ago, and it does not appear under "Plans & Products" on my account. It says I have no plans or products, and the program is no longer installed on my PC. However I am still being billed $19.99 a month for the service. Also because my account says I have more the program I can't contact Adobe chat or by telephone to the customer service. I tried the steps 'Cancel the annual subscription' in the "still need help? Contact us"button, which brings me directly on the forums instead of asking me to sign.

Help, please!

Have you ever used another email address, and could you have bought something using this e-mail?

phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Tags: Adobe

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