PDF to Word doc does not

I have a subscription that is good until 09/03/16 and I can not get my pdf file to convert.  The convert button is gray and he tells me to subscribe.  I'm already logged in.

Hi lisar49305227 ,

Please try to export PDFs using the browser by going to this link: https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID

Also, there could be a possibility that the e-mail address where you are connected is incorrect.

Please check that the email address is recommended.

Let us know if that helps.

Concerning

Sarojini

Tags: Acrobat

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