Permit refused: physical location, really you have to "re - serialize this device and add it to the full pool"?

I am a teacher and have an Adobe CC license through my school, which is located in Valencia, Spain. However, the school year ends July 15 and I am now in the United States and will be until I return to teach next January.

My Adobe products worked fine until a few days ago when I tried to open an Adobe application and I received the following message:

License denied

There is no license associated with this device.

The license for creative cloud on this device was refused.

Please contact administrator for re - serialize this device and add it to the full pool.

Screen Shot 2016-07-27 at 12.22.28 PM.png

I contacted my admin, and he said that I (or my computer) had to be physically at Valencia in order to re - authorize the device. (I have an Adobe ID, but a different Adobe ID of the school of the Department's it was used to install CC.) Because I won't be back in Valencia for 6 months, and I need to use the software now, it is a major problem.

I hope that there is a way to do this remotely (it is 2016, after all) that my admin does not know, or did not bother to understand.

Is it possible to "re - serialize this device" remotely?

Thank you

Jon

> Different Adobe ID of the school of THIS Department was used to install CC

Who could tell me that YOU do not have the subscription, it is up to your school when then means that YOU can not renew the subscription with your ID and your current place of residence

The only option I see is to buy your own subscription... using the monthly option rather than the annual with monthly payments option since you won't need a personal subscription for one year plans membership FAQ: what is the difference between an annual and monthly plan?

Or, as it is an open forum, not Adobe support... Click below to contact Adobe staff for help

While the forums are open 24/7 you can't contact Adobe support at any time

Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

Don't forget to stay signed with your Adobe ID before accessing the link below

Creative cloud support (all creative cloud customer service problems)

http://helpx.Adobe.com/x-productkb/global/service-CCM.html

Tags: Adobe

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