Phone of blackBerry Smartphones does not work properly after upgrading Poynt

Hello.

Yesterday, I upgraded my poynt app, which seems to have causes all types of problems with my phone.

(1) my email account icons have all disappeared, although it recognizes new messages, I can't access it.

(2) the device does not allow me to access my texts all the time as well, and I get errors such as:

Eception exception: application_net_rim_bb_message_app (231) does not.  I had the same message with several different numbers.

I also have java.null messages, even if it is rare and I don't remember the exact error.

(3) desktop manager cannot access the device, it does not allow me to backup my data.

(4) I tried to reload the os, and applications but it fails because it cannot back up data...

I'm lost and can't seem to find help on the net for this, and at this point, I want to just wipe the slate and start over from scratch.  Maybe completely reload the software or something.  I have most of my contact information on my sim card from my previous phone, data loss would be minimal...

can someone help me please understand what to do.

Info on the device

Your carrier: att

Model information and the version of the OS (go to settings, then Options, then):

8900 v4.6.1.231 platform 4.2.0.108

Apps and free space

hard battery pull did not.

Installed apps and their version if possible.  I have several apps installed:

Poynt, bloomberg, score, xenozu, facebook, bablphone, CBS Spanish football, dictionary.com, anchor.  all are the latest versions, except for some reason any phone does not recognize that I have the latest version of home.

but the last poynt update caused this, and I have already deleted poynt.

Thanks in advance for your help.

Thanks for your help.  So a question I had was that my camera was unable to save all the data, and therefore loader did not work properly.  I read somewhere that you can stop the car to the top, did this and reloaded the new os.  I think that things are finally working

Thanks again for your help.

Tags: BlackBerry Smartphones

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