Phone Pswds cannot be changed from TUI or SA

I'm under Unity 4.0 4 with Domino for Unified Messaging. The situation started when a user could not access VM through the TUI, kept getting invalid pswd. I tried to reset pswd of HIS page, but the change is not save. Have tested multiple accts users who can access their VMS via the TUI, but nobody can change their current pswd. Any ideas? I can't even remove the user for re - add.

Check the logs of the app warnings or errors. Post if you have one for the time that you tried to change the password.

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