Photoshop crashes on AMD, easily reproducible
Hello
Last Photoshop crashes frequently on an AMD R9 290 graphics card. Tested with all the drivers from AMD which supports the card (WHQL drivers, + beta tested just in case where, but with the same results).
First problem is that Photoshop can not use GPU acceleration, but I'm OK with that, I can live without it as long as it does not crash.
Steps to reproduce:
Create a new image
Press 'V' to select the tool move
Press 'Z' to select the zoom tool
Photoshop crashes before the zoom tool is selected
It seems to hang with any tool is selected after the fact... but I have not tested all of them.
It seems OK, as long as the move tool is never selected or used, and if I never use the tool move I can work on an image without accidents. Unfortunately, it's too important to work without it...
The accident is not new to the latest version of Photoshop, but there was at least the two latest versions.
Attaching a debugger displays a crash in the AMD driver through aif_ogl.dll.
I can't understand why he call there during acceleration GPU is disabled, but I digress.
I deleted aif_ogl.dll to see if it resolved the problem.
He did not and now it hangs in kernel.dll, first convened after Photoshop.exe.
The primary graphics of switching to another card with another driver solves the problem (and allows also the GPU acceleration, but if that is related, I can't say).
Searching the Web I find that a lot of people have the same problem. What a pity. Maybe a driver AMD will magically solve the problem, but Photoshop should less work with disabled GPU acceleration.
The problem exists for at least a few months.
Thank you
Erik
Where everyone finds it in a search, the question is no longer in Photoshop CC 2014.
Tags: Photoshop
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Details of the problem:
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d 39
Exception code: c0000005
Exception offset: 0000000003ab8f10
OS version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Information has additional 1: 382
More information 2: 382a9edcb6fcb8f52c68769dd96925ad
3 more information: 59eb
Additional information 4: 59eb6917933472bc37240cbe1a3a7eb4
}
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Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03 / 15:21:00:00) x 64
Operating system: Windows NT
Version: 6.2
System architecture: Intel CPU Family: 6, model: 10, Stepping: 7 with MMX, entire SSE, SSE, SSE2, SSE3, SSE4.1, SSE4.2 FP
Physical processor count: 4
Processor speed: 3300 MHz
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Display: 4
View the limits: = top:-1080, left: 0, bottom: 0, right: 1920
Display: 3
View the limits: = top: 0, left:-1920, bottom: 1080, right: 0
Display: 2
View the limits: = top: 0, left: 1920, bottom: 1080, right: 3840
Display: 1
View the limits: = top: 0, left: 0, bottom: 1080, right: 1920
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A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library
ACE.dll ACE 2012/01/18-15: 07: 40 66,492997 66.492997
adbeape.dll Adobe EPA 2012/01/25-10: 04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe linguistic Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16: 00: 02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16: 12: 37 66,419471 66.419471
Adobe AdobePIP.dll 6.0.0.1654 product improvement program
AdobeXMP.dll Adobe XMP Core 2012/02/06-14: 56:27 66,145661 66.145661
AdobeXMPFiles.dll Adobe XMP files 2012/02/06-14: 56:27 66,145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14: 56:27 66,145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGA 2012/01/18-15: 07: 40 66,492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
Amtlib.dll AMTLib (64-bit) 6.0.0.75 (BuildVersion: 6.0;) Brand: Monday, January 16, 2012 18:00) 1.000000
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Axe8sharedexpat.dll AXE8SharedExpat 2011/12/16-15: 10: 49 66,26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15: 10: 49 66,26830 66.26830
Bib.dll BIB 2012/01/18-15: 07: 40 66,492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15: 07: 40 66,492997 66.492997
boost_date_time.dll product DVA 6.0.0
boost_signals.dll product DVA 6.0.0
boost_system.dll product DVA 6.0.0
boost_threads.dll product DVA 6.0.0
CG.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
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image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
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libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)
libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 10.0
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SMA 3.11x01
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Average 13.0 (13.0 20120315.r.428 2012/03 / 15:21:00:00)
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FastCore routines 13.0 (13.0 20120315.r.428 2012/03 / 15:21:00:00)
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Film Grain 13.0
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Engine 3D Photoshop 13.0 (13.0 20120315.r.428 2012/03 / 15:21:00:00)
Photo filter package 13.0 (13.0 20120315.r.428 2012/03 / 15:21:00:00)
Pinch 13.0
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NormalMapFilter 8.55.0109.1800
Plug-ins that could not load: NONE
Flash:
Mini Bridge
Kuler
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https://helpx.Adobe.com/Photoshop/KB/Photoshop-CS6-GPU-FAQ1.html#id_97496
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CC of Photoshop crashing just after opening
Hello world
I've got Id and Adobe Reader Pro XI works very well on the CC, but Photoshop crashes whenever I open it.
I tried uninstalling and reinstalling, signing of CC and update my graphics card. So far, no joy. I'm kinda a noob to all this, so bear with me if this is a simple mistake.
I would appreciate really any assistance - as the online online help chat redirects me to call the hotline and call the helpline cannot be done at the Office of the hours... when I'm in a work desk! Gah.
My computer is running Windows 7, with an ATI Radeon HD 5670 graphics card. Now updated. Almost 5 GB of RAM and 1 GB dedicated graphics card, then that should be OK.
See you soon.
Fault of type 92018673, bucket 20
Event name: APPCRASH
Answer: No available
Cabin ID: 0
Signature of the problem:
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P3: 5480338c
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P9:
P10:
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C:\Users\7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_580332 2be2d73bfdaf03cbfbfff61c8867dc8_208039d5
Symbol of the analysis:
Recheck for solution: 0
Report ID: 17447da6-ae91-11e4-9b8a-002522ad304a
State: 0
________________________________
The failing application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
The failed module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
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ID of the process failed: 0 x 540
Start time of application vulnerabilities: 0x01d0429dd3bec301
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Path of the failing module: C:\Program Files (x 86) \ATI Stream\bin\x86_64\atiocl64.dll
Report ID: 17447da6-ae91-11e4-9b8a-002522ad304a
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