Photoshop CS6 / CC Fail to update

I am running questions as he tried to update Photoshop CS6 on my Mac.  I recently joined Adobe CC, however, have Adobe PS CS6 already loaded on my machine. When I try to update the program inside the PS CS6 now by using the help/updates channel / install updates, I get a message error Code 'U44M1P7' at the end of the download.  When I try and update using the Mgr of Adobe Applications, I get a "file corrupted, please cancel and try again later" type of error message.  Any suggestions or ideas on how to solve this problem?

Thanks in advance for your help.

Sandi

After a long afternoon of work to technical support, was finally able to reach a solution to this problem and download PS CC successfully. Here are the steps I need to take to get the software to load successfully on my Mac.

The first step was to remove my previous version of CS6 PS using the Adobe Creative Suite cleanup tool (http://www.adobe.com/support/contact/cscleanertool.html) and uninstall my old version of PS CS6 (note, make sure you download the latest version of the CS Adobes cleanup tool). I need this to remove the corrupted file on my machine I originally met this morning when I tried to update PS CS6 with the firewall on my computer still on.

Once I uninstalled CS6 PS using the CS cleaner tool I then returned to the Manager of Applications Adobe and reloaded PS CS6 on my machine.

Once CS6 PS has been reloaded on my machine, I have then been updated launch PS CS6, ranging on the Help Menu, click updates, then load the updates of PS CC on my machine.

Everything seems to work now. Hope this helps if anyone else out there he runs into the same problem... Don't forget to turn off your firewall when you download updates, I'm sure that's where the questions, that I ran started for me.

See you soon.

Tags: Adobe

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