Photoshop elements 11 software box installed once in December 2012 install on the new computer. Disc cannot be read (tested on 3 different computers). What's still possible a drive from a very meticulous, well protected?
Dear Adobe,
I need your help!
December 12, 2012, I ordered (sold) by mail an official copy of the Adobe Photoshop elements 11 software box B & H Photo (New York, NY). I installed it successfully without any problems on my computer then. I appreciated the help of the program since then, it's great. Last week, however, that computer died and I was force to buy a new computer (Windows 8.1).
To my surprise, the elements drive wouldn't load on my DVD player. The drive just kept "clicking" for 20 minutes. After trying several times to reboot, for an hour and a half, I tried and then install on my laptop, just to see if my drive is defective. No, it wasn't. He went too immediately in an endless "by clicking on" routine tries to read the disc. And for one last try, I put it in my sister's laptop and she got the same result - no end ' by clicking on ', no. install. No computer to read the disc!
How is it still possible from a disc of commercial manufacturing that I used once in 2012! The disc is a meticulous cleanliness, no scratches, unscuffed, put it in its original box and stored on the shelf in a cool place, away from the Sun!
Serial number of the defective drive: 1057-4186-6029-0039-1511-3940
Is there anything you can do about it as I don't see why I should have to spend more than $130 (in Canada) to replace a disc that worked only once!
Cordially, André
Copy the contents of your drive to a desktop directory. install from this directory.
If this fails, download the installation files:
Available downloadable Setup files:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7
- Lightroom: 5.7.1. 5 | 4 | 3 | 2.7 (win),2.7 (mac)
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
window using the Lightroom 3 link to see these "important Instructions".
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