Photoshop elements Organizer 11 goes down because of the deadlock in the wait thread chain creating thumbnails for short files (AVCHD)

Hello

organizing items 11 creates a blockage in the wait chain when generating thumbnails from more than a handful of MTS (AVCHD) files.

After you import the files AVCHD from my camcorder Canon, the Organizer by using the settings by default always breaks down. I was able to narrow the problem caused by the generation of thumbnail.

After disabling the automatic generation of thumbnails, the Organizer goes not down more at the launch.

Of course, it is inconvenient to work without thumbnails. The next station is a manual release of the generation of thumbnails by selecting "update the thumbnail.

If I manually start the update of the thumbnails of the files one by one, and then it works for quite a lot of files before crashing again.

Selection of miniature update for several files at the same time has a much higher probability to crash.

This does not seem to be related to the content of the particular file: a file that leads to crashing once can be perfectly get a thumbnail created on the next attempt.

The Windows event report looks as follows (German language Windows):

Fehlerhaften der application name: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67

Name the module fehlerhaften: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5

Ausnahmecode: 0xc0000005

Fehleroffset: 0 x 00009919

The process fehlerhaften ID: 0x13c8

Startzeit der fehlerhaften application: 0x01cfb676145d0c54

Der fehlerhaften application path: C:\Program Files (x 86) \Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe

Path of the module fehlerhaften: C:\WINDOWS\SYSTEM32\msvcrt.dll

Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28

Name of the full of the fehlerhaften package:

Anwendungs-ID, die zum fehlerhaften Paket ist relatively:

Occasionally, another module is listed as wrong instead of msvcrt.dll.

My questions:

-everyone knows the same problem?

-is a known issue with 11 Organizer?

-is the problem solved with the Organizer 12?

I have first items 11, Photoshop elements 11 installed and not known to other problems with these applications.

Playing AVCHD files (*.) MTS) works perfectly, that is, I have not any codec or performance problem on my PC.

Disabling of anti-virus software has no significant effect. I have excluded video directories of the analysis in any case.

Have disabled the facial recognition, search Visual and smart tagging in the Organizer.

Also disabled hyperthreading in the BIOS.

By using the compatibility settings to Windows XP for PSE somewhat improved stability, but does not completely eliminate crashes.

In addition, it signnificantly slows down the generation of thumbnails and an indication of progress window becomes visible during the generation of thumbnails, which is barely perceptible natively from 8.1 to win.

Officially, 11 items is compatible with Windows 8.1.

There is a knowledge base article associated with 6 elements, which recommend to disable multi-threading and running on more than a core Organizer.

This reduces the problem somewhat, but always more than a handful of files leads to crashing miniatures.

Through the Task Manager, I analyzed the PhotoshopElementsOrganizer.exe process wait chain:

Each time the error occurs, it is caused by a blockage in the wait chain.

For example:

PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540

-PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932

-PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540

PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932

-PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540

-PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932

Concerning

Oliver

------

Microsoft Windows 8.1 Pro, 64-bit, 6.3.9600 Build 9600

Intel Core i7-3770 CPU @ 3.40 GHz,

16 GB OF RAM

AMD Radeon HD5450 1 GB

256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS

1.8 TB drive HARD, Western Digital, WD2002FAEX-007BA0, NTFS (media store)

Problem solved:

I uninstalled all other codecs and filters. It seems that this was caused by a filter of LAV (but I have not tried to reproduce the problem, I can't be sure).

Everything works fine now and Adobe wants not to be blamed. .

Tags: Photoshop

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