Photosmart C4580

Hello

I have a HP C4580 printer. Last week I tried to cancel a document (using the button cancel on top) of printing and the printer completely frozen. The screen was left on "undo...". "and none of the buttons had no control of the printer.

I had no other choice, but to disable it on the wall, and when I turned on the power light just flashed. I turned off and left TI in the hour, and now whenever power is connected the printer turns on, but none of the buttons has no control of the printer. If I connect the printer to a computer, it can print documents, but does not refresh the screen with the status of printing (as it was too).

If someone has encountered this problem and someone has suggestions on what I can do please?

Much appreciated,
Andy

Hello Andy__Speed,

Welcome to the HP Forums!

I understand that you get problems with your Photosmart C4580. I will do my best to help you! Please make sure that the printer is connected to a live wall, not a surge protector. This step is crucial, because it will check if you experience the same problem.

As you said, you have already done a hard reset on your printer. If the printer was unplugged for an hour and it does not correct the problem, contact HP technical support for further assistance. Click here to read: worldwide Contact HP.

Good luck.

Tags: HP Printers

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