Pilot of the Apple Iphone update error, please help

Hi, I recently bought an Iphone and my acer aspire 3680 laptop does not recognize it. I went through a lot of solutions to solve this problem, and I have determined that the problem was that my driver is not updated for it. When I click on "update driver" for the Iphone my laptop goes to a blue screen and restarts. I took a picture of the error with the error code screen, it's here. It is by the way that Windows XP. If you need more info ask me please.

http://img200.imageshack.us/i/errorscreen.PNG/

Any help would be appreciated.

Hello Jamie92, welcome.

The problem seems to be associated with driver. Here are the steps I will try everything first:

1. start the computer in Windows without the trendy iPhone
2. click on 'start '.
3. click on "Control Panel."
4. click on 'Add & Remove Programs '.
5 locate Apple Mobile Device Support and uninstall
6 find iTunes and QuickTime and uninstall both as well
7. do not restart the computer after uninstalling
8. click on 'start '.
9. click on 'run '.
10. Type "msconfig" (without the quotes) and press enter
11. click on the "Startup" tab
12. uncheck all entries that have the words "iTunes, Apple, Mobile Device or QuickTime" in their
13. click on 'Apply' at the bottom right
14. restart the computer
15. go to the Apple website and download the latest version of iTunes, which should be 9.x
16. Once downloaded, run the program installation and once the application is installed, restart the computer
17. Once restarted, open iTunes, follow the installation procedure and then plug in your iPhone

Let us know if this helps,

Thank you! Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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