PIXMA MG6120 scanned in PDF with Windows 7, but not after that I went to Win 8.1/64

I have a printer Canon Pixma MG6120, who analyzed the documents properly to a pdf file in the past, but will not now.

The last time that I scanned a doc to PDF was July 1 when I was running Win 7 Home Premium with any driver was then installed.  The printer worked properly in all modes.

Then I bought a new desktop that came with Win 8.1/64.  I thought it would automatically update all my device drivers, and given that all print and copy on the gun functions work well, until yesterday, I had no reason to suspect that something was wrong.

Now when I try to scan a document to a pdf file, I find that I can't scan anything, in any format, even if the other functions of the printer are working very well.

I used Windows to search for updated drivers and note that I have the right pair.  But there are two cryptic messages on the window 'events' devices and printers when I see exactly which driver I have:

  • Driver management concluded the process to install the driver prncacla.inf_amd64_19fbb18075fefb90\prncacla.inf for the Instance ID of device USBPRINT\CANONMG6100_SERIES\7 & 47229F9 & 0 & USB001 with the following status: 0xE0000246.
  • Driver management concluded the process to install the driver mg6100p6.inf_amd64_7a61593f9c801b4c\mg6100p6.inf for the Instance ID of device USBPRINT\CANONMG6100_SERIES\7 & 47229F9 & 0 & USB001 with the following status: 0x0.

And I don't know how to determine exactly what driver or version I actually.

I do not remember having messed up the settings but I must have.  But I can't understand how to reset them so that I can scan anything, even in JPEG format.  Here is the sequence of messages that I get when I try.

  • I put the doc in the correct position on the screen.
  • I choose scan and then press 'black' to start scanning (or 'color'; it's okay)
  • It says "processing...". Please wait... »
  • nothing happens; the machine returns to the original screen I can only try again, and nothing past then is
  • I can so where I can click on "scan settings".  I always forward scanned docs on my desktop through my USB cord
  • I click on 'scan settings' and I get:
  • size: 8 1/2 x 11 (that's what I want)
  • format: PDF (which is what I want). There is an exclamation point and I can click on "error details" so I did that.  I get:
  • 'specified function not available with the current settings.  ' Change the following settings: Format.
  • To change the format of JPEG.  I click on 'black' and he said: ' treatment... please wait "and then he returned to the starting window as it did when I tried to scan to a file pdf. nothing works!
  • So I'll be back to where I can try to review the pdf settings, and only I can change all the others that choose JPEG, etc., instead of PDF, is something called 'unsharp mask' on or off.  Choose one or the other has no effect.  The printer will not at all, analyze a file pdf or something else.

For example, nothing works.

I think that I don't really have the right driver, but Windows says I do.

Help, please.

THX.

Tom

Hello.

Please ensure that our MP Navigator EX program is installed.  This program controls the scanner.

You can download the program on our Internet site at the following link:

MG6100 Series driver & Softare

If additional information is required, find more help contact us.

Tags: Canon Printer

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