Player version listed in the GUI does not match that of the executable file (new)

I've posted about this before (http://forums.adobe.com/message/4817948), but has never been able to find an answer.

I am currently deployment of Adobe Reader versions 10.1.5 using the MSI installer and group policy. The problem is that a user stops his midway to Windows 7 computer while installation MSI interrupt (i.e. screwing) installation process. I had to remove some entries from the registry and restart the PC of the user in order to restart the installation of the reader (something I've done in the past).

To verify that the drive has been installed successfully, I navigate to the Reader (AcroRd32.exe) executable Program Files, double-click the executable, select on Adobe on the Help menu, check the version number in the info box and see that the version number is 10.1.4 (i.e. the old version that I'm upgrading to). However, when I travel to the Reader (AcroRd32.exe) executable in Program Files and and open the properties of the file, I see the version 10.1.5 (i.e. the new version I am upgrading to).

So the Player version listed in the GUI does not match that specified in the executable box.

It's the second time that this has happened with a Windows 7 PC. I've never known this kind of thing with a PC running Windows XP.

Why is the different version number in the GUI? Where the version number read to leave for the GUI? The registry? Anyone can shed some light on this situation?

Hi Grittyminder,

Remove some reg entries is not going to give you clean uninstall if you pouvez get a viable product. You can run this to get a better result: http://labs.adobe.com/downloads/acrobatcleaner.html.

While I don't know what the problem is, it would be interesting to check the version of the product using the MSI API as described in the guide of the administrator to the www.adobe.com/go/acrobatetk.

Ben

Tags: Acrobat

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