Please help - cool Adobe without warning

Having been a loyal Adobe user for years, I changed my screen name to Adobe user frustrated after a terrible experience with my creative cloud membership. It slipped from my mind as my creative cloud students and teachers Plan is to expire. Last month, I received an email from Adobe that "your membership has been changed from paid to free" because my subscription has expired, and that I should update my payment information if I continue with my paid subscription. Nothing in the email about how the renewal cost. It has been a month in charge, then I leave what I thought, it was the "free membership" continue. I received NO email from Adobe After that. I went through my Inbox, and even my to double check spam folder and there was none.

Today, I received my credit card statement, and Adobe has charged me the equivalent of $300 for a one year renewal! Last year, my plan cost less than $200. I checked the Web site, and students and teachers for my country is still the equivalent of less than $200. However, it says on my membership page that already cost me $300, and they can increase at any time without notice. I do not have all the apps in the student and the teacher, so for me, it is better to get in terms of photography than to $200, not $300.

I immediately contacted Adobe customer service. According to them, they can't do anything because the grace period of 15 days. However, I was not even informed when this started. Shouldn't Adobe sent an email when this started? In addition, in my credit card statement, I was charged last 9/22 which is certainly less than 15 days.

Is there something that can be done? Can they really do that? First, they charged me after informing me that "your subscription has been paid to release. Second, they have suddenly increased the price by more than 50% above the rate which is CURRENTLY advertised on their website. Customer support told me that they are really raising the price after the first year of membership. Adobe really punishes its loyal users!

In the case of Adobe, it seems to be buyer beware. You really keep track of your membership and fees, not like in other membership plans where you will receive an email that you will have to pay a certain amount on a certain date. After you are charged, you will receive another email that makes you pay, so you can really answer within the period of grace. I'm just disappointed that a company as a legitimate, established and so-called professionals like Adobe would do that. I would like suggestions. Thanks in advance!

While I can't agree that it is advisable to provide an invoice/receipt when you accept (or take) payment from a client, Adobe can apparently.  They offer the possibility to get a receipt...

Print an invoice or a receipt of payment. Creative cloud

https://helpx.Adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

Tags: Adobe

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