Jam - HP Officejet 8500 pro error - please help, deployed without return option

Jam - HP Officejet 8500 pro error - please help, not deployed to M.E. no return w/lovely HP option

I have a month old HP Officejet 8500 Pro, which suddenly give a paperjam error message.  There is no paper jam.  I spoke with HP Technical Support making long resets even blow the bowels to air without result.  It must be a simple mistake.  I saw it reported on other boards, but it seems that everyone is simply trading on their printers.  Not an option, like HP, in their infinite wisdom will not replace a defective unit overseas.

I thought that there is a paper feed guide that hung above the paper tray.  It's hangin' is low... but maybe I was mistaken. If I tilt the printer back it will feed and eject a page, but not print.

If someone at HP would be so likely to enlighten me I would willingly do what is necessary to take part, or whatever...

Help... Help... Help...  Thank you...

Here is a link that will help you.
http://goo.GL/vxhuH

It may be a sensor that went bad in the printer that generated the message.

Tags: HP HP Printers

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