Political error of site of sale price, Dell
I hope someone from Dell can help out me. I bought and Alienware Alpha R2 with free image amplifier. Reference Dell also ran a promotion for the amplifier with PNY XLR8 GTX 1080 for and $199 extra. I was charged for the promotion but now Dell tells me that they will not honor it.
I was also mixed around a Department to deny that there is this promotion. I finally found a person in the service of order modification to the 1-800-247-2076, option 4, which confirmed the promotion exists and that it has been added to my cart.
The order modification Department told me they won't send me not the PNY 1080 but gave me a video card in the lower end or $150 (which is not yet equal to the sum of $199 I was charged.) The Manager I spoke with was very rude, Sandra 8112883 and seems to just want me go down the line.
Who can I speak with who will actually help me? I don't want a lower end video card, I don't want a refund of $150, I would the PNY XLR8 1080 of the promotion.
For the record I have screenshots of the promotion and it has added to my basket, stating that it is the amplifier + PNY XLR8.
Because it has been filed with the BBB, it is now in the hands of our Litigation Services Executive. But to clarify some erroneous comments in this thread =
Conditions of sale consumption =
Dell strives to provide accurate pricing and product information, but cannot be held responsible for any price, typographical or other errors in these communications. Your order can be cancelled by Dell, at the sole discretion of Dell.
Sales of alpha-R2 site, all the way down =
Dell reserves the right to cancel orders arising from price or other errors.
Currently the site of sale of Alpha-R2 does not yet offer the Alienware graphics amplifier in the configurator. You need to scroll down to see the support offer only $199.99 without a video card.
If the order has been cancelled and a new order placed using the good price and promotions. What he should have offered you was a refund of $199.99. But it falls now in the Litigation Services Executive decisions.
Tags: Dell Products
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