Pop - up message appears stateing that I have a virus and that it requires to run a microsoft program
While on the internet a pop-up message appears and indicates that I have a virus. Security asks if I want to run "setup_build14501.exe" to microsoft.stide.info
Is this a legitimate program from microsoft or is it a virus, spyware or adware program?
Whatever your question/problem has to do with the Windows Update feature?
You are most certainly see the effects of a hijackware infection!
NB: If you had no installed anti-virus application or subscription has expired * when the machine was first infected * and/or your subscription has expired since and/or the machine is not kept fully corrected in Windows Update, don't waste your time with any of the following: Format & reinstall Windows. A repair install won't help!
Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1
Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.microsoft.com/
Otherwise...
1. see if you can download/run the MSRT tool manually: http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not analysis FAST! You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.
2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm
2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm
3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!
I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.phpand http://aumha.net/viewforum.php?f=30
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
Tags: Windows
Similar Questions
-
I have problems connecting with adobe catalyst in program adobe muse. A pop-up window appears saying that "access to adobe ID has expired. Check your connection and try again later. I checked my internet and everything works fine. Can someone help me with this?
Hello
Please try the steps in the following thread
-
I'm a serious problem, I'm trying to install Adobe Acrobat Reader DC, I low and when I install it it goes up to half and an error message appears indicating that I already have a version but improved program installed, alone, that I have nothing... and already I've tried everything
Hi lucasa43102598,
If you are on the Windows computer, run this cleanup tool to completely uninstall Acrobat Reader DC Download Adobe Reader and Acrobat cleaning - Adobe Labs tool , reboot your system & reinstall Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.
I would like to know if it works.
Kind regards
Nicos
-
I get a notice stating that I have a virus and I have to send them all my information or I'll be permanately deleted. Is - is this legitimate?
Monday, June 18, 2012 18:48:23 + 0000, missyhoglen wrote:
I get a notice stating that I have a virus and I have to send them all my information or I'll be permanately deleted. Is - is this legitimate?
Thank you for posting the exact text of the message you get, verbatim. It is not
legitimate and you shouldn't send them anything. We'll know more as soon as
You see the message, but always certainly you are infected by a rogue
antivirus protection. The message telling you that you have a virus is itself
malware.Ken Blake, Microsoft MVP
-
- Hi, I searched high and low for the answers! I searched all over the internet
ten hours! - I'm having a problem with my windows install!
- Everytime I try to download or install anything a message appears saying that my installer was not installed correctly?
- I had my computer for 5 years and have not had a problem like this happen!
- I tried the start menu then pressed the guest who took me to the black screen, I then typed in the cod for the Msi and I then pressed on enter and nothing came?
- But I know that there is something wrong with my installer because when I try to download or install something that to happen (but, when I press the run button, nothing happens?) I do not know???
- Can someone please! I have Windows Vista Home Premium 32 bit! Thank you
original title: Hi, I searched high and low for the answers! I searched all over the internet!- Hi, I searched high and low for the answers! I searched all over the internet
ten hours! - I'm having a problem with my windows install!
- Everytime I try to download or install anything a message appears saying that my installer was not installed correctly?
- I had my computer for 5 years and have not had a problem like this happen!
- I tried the start menu then pressed the guest who took me to the black screen, I then typed in the cod for the Msi and I then pressed on enter and nothing came?
- But I know that there is something wrong with my installer because when I try to download or install something that to happen (but, when I press the run button, nothing happens?) I do not know???
- Can someone please! I have Windows Vista Home Premium 32 bit! Thank you
See this last answer of this forum:
Note: ignore the itunes, the iphone part.
The response is universal. - Hi, I searched high and low for the answers! I searched all over the internet
-
I bought a subscription to a cloud creative adobe Photoshop and Lightroom. When I go on the site of adobe and then try to download the software, a message appears saying that safari can't open a page that starts with "Mao."
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
-
I tried to install google chrome several times on my laptop which is having windows 7. The download stops at 2 minutes left and then refuses to continue. A message appears indicating that Setup stopped responding, wait or stop it. Even after an hour of waiting, nothing happens. IAM fed up. Please help me.
Original title: install chrome
Try to download the installer of Chrome Enterprise:
http://www.Google.com/intl/en/chrome/business/browser/
Click Download Chrome
Right-click on the configuration file, and then click Run as administrator
You can also try to temporarily disable your Antivirus utility.
-
Saying of pop-up window I have a virus and call immediately
I was reading my email and a message pop up came in saying I have a virus and immediately call 1-844-307-5972. It's for real?
No, this message will be a scam.
Force Quit Safari, then restart Safari while holding the SHIFT key.
-
My files have been replaced by unreconized windows versions must resote the orginial version, they want insert me my cd have not... Professor of Windows service Pack 3
The files that are required to run windows xp profecinal have been replaced by windows versions unreconized must restore these files insery your SP3 orginial version now... I do not have a CD and never no computer came already quiped.
Hello
You can check the link that contains the same information: Description of the Windows File Protection feature: http://support.microsoft.com/kb/222193
Run the checker system files on the computer. Link, we can see: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe): http://support.microsoft.com/kb/310747
Note that: if he asks you the service pack CD, follow these steps from the link: you are prompted to insert a Windows XP SP2 CD when you try to run the tool on a Windows XP SP2 computer system File Checker: http://support.microsoft.com/kb/900910 (valid for Service pack 3)
-
an error message appears indicating the pc has a problem and the computer shuts down
an error message appears saying the pc has a problem and the computer shuts down.
What do you do when this happens? It is the way in which computers to protect the components of your computer.
-
- This man said that it comes from windows and I have a virus and you have to pay to remove! I know it's a lie and paid no attention, but I expect some vulnerable people might do! How can I report to microsoft? Has anyone actually paid these merchant scam?
Thank you for getting back on this type of scam.
Yes, some vulnerable people indeed caught up.Microsoft has none of the unsolicited telephone calls to help you fix your computer
In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.
Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. It is better to avoid being scammed rather than try to repair the damage afterwards.
Treat all unsolicited sceptically telephone calls. Don't provide personal information.
If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.
If you think you might be a victim of fraud, you can report it.
For more information, see: what to do if you think you have been scammed...
-
Original title: computer viruses.
If I have a virus and I restore my computer, the virus will come back to the computer when the files are restored.
Hello
to be Safe side scan always media files are on before you reinstall your data
using drives flash etc is a well known to transfer viruses, etc.
-
I bought elements 11 at COSTCO and downloaded onto a laptop computer and PC! PC died and I now have a MAC and am wondering how I can transfer the program on my MAC? I have the serial number of the purchase.
Try to download the installer of PSE11 of products download Photoshop Elements | 10, 11 and 12
Install and enter your serial number.
-
I tried to install the new version of iTunes several times and when I do I get an error message saying: I don't have the possibility to uninstall iTunes and I need to contact a system administrator
Hi ToriLS93,
· You are the administrator of the computer?
· What is you receive the exact error message?
It seems that you are not the administrator of the computer and just a standard user. If so, you wouldn't have the ability to install software. You may need to contact the administrator of the computer to help you do it.
For more information, see:
Microsoft Windows XP - Types of user accounts
Please respond with more information so we can help you best.
-
Surfing the internet on my iphone, I received a pop-up message stating that I had a virus that could fly as well as personal information and credit card information used on the phone. That I should call 1-844-854-6870 immediately to get the virus removed. I didn't call the number, but rather made sure my privacy filters were ignited, powered my phone is off and connected my office here. What should I do to make sure that I do not have a virus on my iphone?
It's just a scam.
Force restart our iPhone.
Press and hold the Home and Sleep/Wake buttons for at least ten seconds, until you see the Apple logo.
As long as you call the number or allow anyone access to your iPhone, so there is no worry for a virus.
Maybe you are looking for
-
Can not pair with Jabra Sport rhythm
Hi all, I can't connect my Jabra headset with my iwatch series 2. I put the helmet on the pairing mode, I open 'bluetooth' to my watch and I can see the device listed, but when I choose them, after a few seconds, I get this message on the watch "Make
-
MacBook Air will not be 'right click '.
I have an MBA, running OS X El Capitan (10.11.1) and lately I can't "right click". Unless my children (gggrrr) have changed something - nothing has changed, no software updates, etc., but when I try to right click, all my open windows soar off the sc
-
Points to the back of the iPhone 6
I bought the phone with a good quality cover that I used immediately and never deleted. After 6 months, I noticed that the back of the phone case seems full of points. I tried to clean but nothing! What should I do?
-
I just bought Acer T232HL monitor but I can't its come to the monitor
I just bought Acer T232HL monitor is it came with built-in speaker. I can't get the sound to watch
-
problem kb2676562 error 80070490 Windows update/windows update
Separated from the following thread: http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update/Windows-Update-problem-kb2676562-error-80070490/dfa5f841-ca88-43b0-9a5c-d1ff51e95da7 I also tried MicrosoftFixit.wu.LB.8026070246835467