Pop - up message appears stateing that I have a virus and that it requires to run a microsoft program

While on the internet a pop-up message appears and indicates that I have a virus.  Security asks if I want to run "setup_build14501.exe" to microsoft.stide.info

Is this a legitimate program from microsoft or is it a virus, spyware or adware program?

Whatever your question/problem has to do with the Windows Update feature?

You are most certainly see the effects of a hijackware infection!

NB: If you had no installed anti-virus application or subscription has expired * when the machine was first infected * and/or your subscription has expired since and/or the machine is not kept fully corrected in Windows Update, don't waste your time with any of the following: Format & reinstall Windows.  A repair install won't help!

Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1

Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. see if you can download/run the MSRT tool manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.phpand http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

Similar Questions

Maybe you are looking for

  • Can not pair with Jabra Sport rhythm

    Hi all, I can't connect my Jabra headset with my iwatch series 2. I put the helmet on the pairing mode, I open 'bluetooth' to my watch and I can see the device listed, but when I choose them, after a few seconds, I get this message on the watch "Make

  • MacBook Air will not be 'right click '.

    I have an MBA, running OS X El Capitan (10.11.1) and lately I can't "right click". Unless my children (gggrrr) have changed something - nothing has changed, no software updates, etc., but when I try to right click, all my open windows soar off the sc

  • Points to the back of the iPhone 6

    I bought the phone with a good quality cover that I used immediately and never deleted. After 6 months, I noticed that the back of the phone case seems full of points. I tried to clean but nothing! What should I do?

  • I just bought Acer T232HL monitor but I can't its come to the monitor

    I just bought Acer T232HL monitor is it came with built-in speaker. I can't get the sound to watch

  • problem kb2676562 error 80070490 Windows update/windows update

    Separated from the following thread: http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update/Windows-Update-problem-kb2676562-error-80070490/dfa5f841-ca88-43b0-9a5c-d1ff51e95da7 I also tried MicrosoftFixit.wu.LB.8026070246835467