Presentation of the screen double with SX20
I have two recently installed SX20 units which are registered on a VCS. Both units have the following options installed.
NaturalPresenter
MultiSite
PremiumResolution
DualDisplay
What hosting a three-way one of the units (Site A) call displays a full screen remote part on the monitor of the first and the second remote side full screen on the second monitor. That's how I can expect it to appear. However, the second unit (Site B) shows two parts away on the first screen and displays only the presentations for the second screen that otherwise would be empty. I compared all the parameters and believe that they are the same for both units.
To further complicate the issue when B Site hosts a multisite call or device uses the second screen for video. By selecting the options of the touchscreen controller layout did not involve video displayed on both screens.
The following settings are configured under Advanced Configuration. Video.
Monitors: double
LocalLayoutFamily: automatic
RemoteLayoutFamily: automatic
Any ideas?
What Site a using the on-board microcontroller, welcomes all sites, he will receive a video stream separated from each participants, however, it will be transcoded and it will send a composite stream that contains all the sites of the Conference on other sites - so this behavior is correct.
Looks like that Site B has been configured with video output 'Role to monitor' value 'Format' only instead of "Second".
/Jens
Tags: Cisco Support
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