Presenter getting hung up and not to work with any browser

Since a few days ago that a large number of my students is suddenly reports that my lessons of course are not loading/opening lessons are located on a CD-ROM, which they can successfully access the services menu, however, when they engage in a lesson, the lesson trying to load on the screen in the adobe presenter (which opens the lesson in a Web browser) but hangs with a grey-white screen.

Any help would be greatly appreciated.

Hi Scott,.

We are studying the issue widely introduced as part of the latest update of flash player.

However, if it is really urgent for you I would suggest workarounds:

1 if you play the content of the SWF to a server rather than play on the spot, it will work well for you. You can play from a webserver or wamp etc server.

2. If in the case where you do not want to exceed with the workaround, here's another one: button press Windows + R and type %appdata%\protector.exe and click on enter key. Go to the folder "Flash #Security\FlashPlayerTrust ...\appdata\Roaming\Macromedia\Flash" and open the file named "TalkToAdobeFlashPlayerTrust.cfg" and add the location of your presenter publish output folder and save the file to the same location.

For example. in my case, I added this entry - 'C:\Users\zhussain\Documents\My Adobe Presentations. Once you have made changes to this file, you will be able to play your local SWF output in Internet Explorer and Firefox. Don't forget that this still does not work for the Chrome browser.

kindly let me know if you need additional assistance.

Kind regards

Zitouni

Tags: Adobe

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