Printer driver crashes when printing with Office 2013/8 64-bit Windows

Printer: HP Color LaserJet CM1312nfi

Printer driver: V5.1 (to date, downloaded from the HP support Web site) or generic V5.6

OS: Windows 8 Professional 64-bit

When I try to print an Excel document with Excel 2013 and V5.1 printer driver, the program freezes and must end with the Task Manager. This always occurs with the same document, but not with all the documents. Program also crashes when opening the preview before printing to the same document.

The same document prints fine with V5.6 generic print driver and with the driver supplied with Windows 8.

The same document prints fine with the driver version 5.1 on Windows 7 and Office 2010. The combination of Windows 7/Office 2013 has not been tested. Windows 8/Office 2010 combination has also not been tested.

When I try to print an empty document with the word 2013 and the generic printer V5.6, the program driver crashes and must end with the Task Manager.

My conclusion is that the HP printer drivers have a problem with Windows 8 or office 2013 or a combination of both.

The printer driver supplied with Windows 8 and is installed automatically is useful as a temporary workaround, but it lacks some options, e.g. manual duplex.

Upon request, I am ready to send the Excel document by e-mail for verification of the problem.

For any help or suggestion will be appreciated.

Thanks in advance,

ULI

It worked!  Thank you very much.

Where others have difficulties to find the offending setting, here's another way to track him down.

-> control Panel-> devices and printers-> (select printer-> right mouse)-> printer properties-> settings-> tab Installable Options (bottom)-> Printer Status Notification-> change on 'off '.

Thank you!!

Tags: HP HP Printers

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